Terms of Use

Introduction

Welcome to Halool.com (the "Site"). HONG KONG HALOOL VISION CO., LIMITED ("we","us","our" or "Halool") owns and operates the Site and provides information, products and services through the Site. Both the Site and the services available through the Site as the "Services". the products including lenses, glasses, accessories and any other eyeglasses items available through the Site as "Products".

Before using any of the Services or purchasing any of the Products, please read these Terms of Use and any other terms, conditions, notices, policies, and agreements referenced and/or available by hyperlinks on the Site (the "Terms") , which contain rules and other guidelines related to your access, use and purchase of the Services and Products. This Terms of Use establishes a legal agreement between you and us. You hereby waive any applicable rights to require an original (non-electronic) signature or delivery or retention of non-electronic records, to the extent not prohibited under applicable law. If you do not agree to be bound by these Terms of Use, please do not access our Site or make any purchases through the Site.

We will use the Account Information and any additional information we may collect or obtain in connection with your use of our Site in accordance with our Privacy Policy. By accessing and/or using the Site and associated sites, you agree to be bound by these Terms, as updated by us from time to time. So your access to and use of the Services and purchase of the Products may be unauthorized if you do not agree to be bound by these Terms.

1.Access and Use

We only permit individuals who are of legal age in their jurisdiction that can form legally binding contract with us to use the Services. If you are non-adults, you shall obtain parental consent, or be supervised by a parent or legal guardian who is responsible for your use of our Services and compliance with these Terms.

We agree to you accessing the Site and accessing or downloading content from the Site in accordance with these Terms. You may use the Site and content solely for your own lawful and personal purposes. You may not use the Site or content for commercial purposes unless this is permitted under the separate terms referenced in Section 10 (Unacceptable Activity) below. You agree to comply with all rules, laws and regulations relating to your use of the Site and content, and all directions or instructions we notify you of from time to time regarding your access to and use of the Site and any content (including any notice provided via the Site). You warrant that all information and data that you provide to us through the Site is true, accurate, complete and up-to-date.

2.Account Registration

Without creating a user account ("Account"), you can visit and browse most of the Services. However, other features may require you to create an account, which enhances your experience by enabling personalized features such as order tracking, favorite savings, and prescription management.

By requesting an Account, you warrant to us that you are a natural person who is over the age of 18 years or who has parental or guardian approval to use the Site. We have the sole right to determine your eligibility to register an Account and may reject, or require that you change, any user name, password or other information that you provide to us in registering the Account. Upon creating an Account, you will be asked to provide your email address and create a unique password. You are fully responsible for the activities conducted under your Account, you represent and warrant that any information you provide in connection with the creation of the Account is and will remain accurate and complete, and that you will maintain and update such information as needed.

You may not have more than one Account, and your Account is non-transferable. You may update, edit or terminate your Account at any time through the Site. You acknowledge that we may provide access to your Account to any person using your PIN (Personal Identification Number) , password or other secure access measures we issue to You (Access Tool). You are therefore responsible for protecting your Access Tool and must do everything necessary to protect your Access Tool from unauthorized use or disclosure to any other person and we are not responsible for maintaining the security of your Access Tool.

Any action or request made by any user of your Account or Access Tool will be deemed to have been made by you and the instruction will be carried out without further enquiry. You will be responsible for all use of your Account or Access Tool, instructions provided and consequential transactions whether authorized by you or not. We will not be liable for acting on an instruction. You must immediately notify us:

(a) if you are or become aware that there is or has been an unauthorized use of your Account or Access Tool, or any other security breach relating to your Account; and

(b) of any changes to your information provided to us as part of the Account registration process.

We retain the right, however, to take any necessary actions to maintain the security of our Services and Accounts, including but not limited to, Account termination, password changes, or requesting additional verification for transactions. This is to ensure the confidentiality of our Services and prevent further damage.

3.No Medical Advice or Services

Halool is not a medical or vision group or a health care provider. Any consultations provided to you will be provided by licensed optometrist, ophthalmologist, and/or other health care professional appropriately licensed and qualified to provide you health care services. If you experience any pain, symptoms, blurred vision, "seeing floaters" or other maladies of the eye, consult your physician immediately or call 911. The content of the Site, including without limitation any content accessed, sent or made available for use or download through the Site (inclusive of any information transmitted by third parties and/or healthcare providers and eyeglass prescriptions) does not constitute professional medical advice, diagnosis, or treatment by us of any kind. You should always seek the advice of your qualified healthcare professionals with any questions or concerns you may have regarding your individual needs and any medical conditions. We do not recommend or endorse any specific tests, healthcare providers, physicians, products, treatments, therapeutics, pharmaceuticals, devices, procedures, options or other information that may be included on, accessed through, sent through or made available for use or download through the Site.

4.Prescription

At Halool, when placing an order that requires a prescription, you represent and warrant that the prescription details are valid and accurate as of the order date. You agree to provide us with a copy of your original prescription for verification to ensure that your purchase information exactly matches your ophthalmologist's prescription. It is your responsibility to use the correct type of prescription associated with the product you wish to purchase from us. If the prescription on the delivered product does not match, do not use the product and contact our

5.Services and Products

To order through our Services, you must provide basic information including your full name, contact details, payment information, frame selection, lens specifications, pupillary distance, and valid prescription. We offer personalized lens services based on your prescription, and an AR service to help you virtually try on frame styles before purchase. You can track your order and enjoy other after-sale services, please refer to Shipping & Tracking , Return & Refund for more details.

We attempt to ensure the integrity and accuracy of the Site, it makes no representations, warranties or guarantees whatsoever as to the correctness or accuracy of the Site and content thereon. It is possible that the Site could include typographical errors, inaccuracies or other errors, and that unauthorized additions, deletions and alterations could be made to the Site by third parties. In the event that an inaccuracy arises, please inform us so that it can be corrected. Halool reserves the right to unilaterally correct any inaccuracies on the Site without notice. Information contained on the Site may be changed or updated without notice. Additionally, we shall have no responsibility or liability for information or content posted to the Site from any non-Halool affiliated third party.

In the event a product or service is listed at an incorrect price due to a typographical error or error in pricing information received from our suppliers, we shall have the right to refuse or cancel any orders placed for product or service listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit or debit card charged. If your credit or debit card has already been charged for the purchase and your order is canceled, we shall promptly issue a credit to your credit or debit card account in the amount of the incorrect price. If a product offered by our Site is not as described, your sole remedy is to return it unused and with the full contents in accordance with our Return & Refund.

6. Facial Data Collection

Our website features a Lenses Scanner tool designed to assist you in obtaining optical parameters from your prescription glasses. Additionally, we offer an AR Try-On Service that requires the collection of facial data to provide a personalized virtual try-on experience.

We collect facial data for the sole purpose of enhancing your AR Try-On Service experience. By using the AR Try-On Service, you consent to the collection and use of your facial data. We are dedicated to safeguarding the confidentiality and security of your data. You retain the right to access, modify, or request the deletion of your facial data.

7.User Review

By sharing comments, images with comments ("User Review"), you retain the rights to your review. However, you agree to give us a worldwide, non-exclusive license to use, alter, reproduce, distribute, and publicly display this content for a range of purposes, such as showcasing genuine user feedback and product improvement.

You acknowledge that you have the right to share User Review and that User Review does not violate the rights of third parties. We can use your review without payment or re-request. When you share User Review, you also allow other users to access and use it. We may inspect, change or remove User Review that may violate the law or our rules. We are not responsible for how User Review is used under the license you provide. Using our Services means you agree to these Terms.

8.Intellectual Property

All trade marks on this Site are owned, or used under licence, by us. Nothing contained on the Site should be construed as us granting you any licence or right to use or reproduce any of these trade marks.

The Content is protected by copyright laws and is owned, or used under licence, by us. You agree not to do any of the following (unless expressly permitted under these Terms or other terms in place with us):

(a) copy, post, publish, transmit, sell or redistribute the content or any portion of it;

(b) modify or create derivative works from the content; or

(c) access, monitor or copy any content using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission.

We feature a variety of content, including designs, images, graphics, text, video clips, and other materials, all of which are the sole property of Halool or our licensed partners. This content, as well as the arrangement and presentation of the Services, is protected by international copyright laws.

Trademarks, service marks, trade names, and the distinctive visual and textual elements of the Services ("Trademarks") are owned by us and may not be used without our explicit written permission.

You are granted a limited license to view the content on the Services for personal and non-commercial use. Any reproduction, distribution, or public display of the content or Trademarks without the prior written consent of Halool is prohibited. Altering or removing copyright and trademark notices from the content is not permitted. The unauthorized use, reproduction, or distribution of our content or Trademarks is strictly forbidden and would constitute a breach of intellectual property rights, privacy laws, and other relevant legal standards.

9. Copyright Policy

We are dedicated to protecting copyright. We will remove content if we believe it infringes on someone's intellectual property rights. We respond to all valid notices and comply with the Digital Millennium Copyright Act of 1998 (DMCA), taking appropriate action, which may include removal of the content or disabling access.

If you believe your copyright has been infringed, please notify us and provide the following details:

(a) evidence that you are the rights holder or their representative;

(b) identification of the copyrighted work and the infringing material;

(c) details sufficient to locate the infringing material on our Services;

(d) your contact information, including name, address, phone number, and email;

(e) a statement that the complained-of use is unauthorized; and

(f) a declaration, under penalty of perjury, that the information in your notice is accurate.

10.Unacceptable Activity

You are granted a license for personal use of the Services under the terms and conditions as set forth in this document. The following activities are explicitly prohibited:

● Commercial Use: Do not resell or utilize the Services or any content for any commercial purpose.

● Modification and Reserve Engineering: You are not allowed modify, adapt, translate, decompile, disassemble, reverse engineer, or convert any Services content into any form accessible and interpretable through a standard web browser.

● Copying and Distribution: You are prohibited from copying, replicating, mirroring, distributing, publishing, downloading, displaying, performing, posting, storing, or transmitting any Services content, including but not limited to any trademarks or intellectual property, in any form or by any method.

● Data Extraction: The use of any manual or automated software, devices, bots, spiders, or similar data gathering and extraction tools to crawl or spider any page of the Services or to collect information from the Services or any user is strictly forbidden.

● Harvesting: You may not harvest or scrape content from the Services for any purpose.

You must not do any act that we would deem to be inappropriate or that is prohibited by any laws applicable to the Site, including:

(a) posting, uploading, emailing, transmitting, distributing, storing, creating or otherwise publishing through the Site any unacceptable content;

(b) breaching the privacy (including uploading private or personal information without an individual's consent) or other of the rights of individuals; and

(c) posting or transmitting to the Site any content which is incorrect, false or misleading.

If we allow you to post any information to the Site, we have the right to take down this information at our sole discretion and without notice.

You represent and warrant that you are buying Products or using Services from the Site for your own personal or household use only, and not for resale or export. You further represent and warrant that all purchases are intended for final delivery to locations within your order address.

11.Links and Cookies

This Site may contain links to third party websites (such as to Third Party Providers or to members of Halool). These links are provided for convenience only and may not remain current or be maintained. These links do not indicate any endorsement or approval by us of the third party websites or the products, services and information provided on such websites. We are not responsible for the content or privacy practices associated with linked websites. You acknowledge and agree that all access to and use of any such third party websites and use of the website's products, services and information is solely at your own risk.

(a) We generally use cookies to make a record of your visits and track usage patterns. The information we may record includes:

(i) your server address;

(ii) your top level domain name;

(iii) the date and time of access to the Site;

(iv) pages accessed and documents downloaded (if any);

(v) the previous website/s visited; and

(vi) the type of browser software in use.

(b) We use this information for various purposes, including:

(i) to manage and improve the Site;

(ii) statistical purposes; and

(iii) to determine whether you have previously used parts of the Site or to identify the pages you have accessed.

(c) You can choose if and how a cookie will be accepted by configuring your preferences and options in your browser. If you disable cookies on your browser or device, you may not be able to fully experience all features of the Site.

12.Third Party

Our Site enables you to view, access, link to, and use content from third parties ("Third Party") that are not owned or controlled by us. Third Party may be a third party website or service provider. We are not affiliated with and have no control over any Third Party. We do not assume any responsibility for the content, terms of use, privacy policies, actions or practices of, any Third Party. Please read the terms of use and privacy policy of any Third Party that you interact with before you engage in any such activity.

We do not endorse any advertising, promotions, campaigns, products, services or other materials that are included in any Third Party or that is communicated to you from a Third Party. By using our Site you may be exposed to Third Party that you may consider as inaccurate, offensive, indecent, or objectionable. You always have the choice of deciding whether or not to interact with a Third Party or to view and use Third Party. Your interaction with a Third Party and your use of, and reliance upon, any Third Party is at your sole discretion and risk.

You are solely responsible and liable for your interaction with a Third Party. You agree to waive, and hereby do waive, any legal or equitable rights or remedies you may have against us, and release us from any and all liability, arising from your use of and interaction on any Third Party and from your interaction with any Third Party. If you have any query or complaint regarding a Third Party or any Third Party, you agree to contact the Third Party directly.

13.Disclaimer of Warranty

OUR SITE, SERVICES, AND ANY CONTENT OR DATA RELATED THERETO ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. WE HEREBY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND THOSE ARISING BY STATUTE OR FROM A COURSE OF DEALING OR USAGE OF TRADE. NO REPRESENTATIONS OR WARRANTIES ARE MADE HEREUNDER AS TO THE USABILITY, ACCURACY, QUALITY, AVAILABILITY, RELIABILITY, SUITABILITY, COMPLETENESS, TRUTHFULNESS, USEFULNESS, OR EFFECTIVENESS OF ANY SERVICES OR CONTENT, DATA, RESULTS OR OTHER INFORMATION OBTAINED OR GENERATED IN CONNECTION WITH YOUR OR ANY USER’S USE OF THE SITE OR SERVICES. WE DO NOT GUARANTEE THAT OUR SITE WILL BE FREE OF BUGS, SECURITY BREACHES, OR VIRUS ATTACKS. OUR SITE MAY OCCASIONALLY BE UNAVAILABLE FOR ROUTINE MAINTENANCE, UPGRADING, OR OTHER REASONS. YOU AGREE THAT WE WILL NOT BE HELD RESPONSIBLE FOR ANY CONSEQUENCES TO YOU OR ANY THIRD PARTY THAT MAY RESULT FROM TECHNICAL PROBLEMS OF THE INTERNET, SLOW CONNECTIONS, TRAFFIC CONGESTION OR OVERLOAD OF OUR OR OTHER SERVERS. WE DO NOT WARRANT, ENDORSE OR GUARANTEE ANY CONTENT, PRODUCT, OR SERVICE THAT IS FEATURED OR ADVERTISED ON OUR SITE BY A THIRD PARTY.

WE DO NOT WARRANT, ENDORSE OR GUARANTEE ANY CONTENT THAT APPEARS IN A USER SUBMISSION, AND DOES NOT MAKE ANY REPRESENTATION OR WARRANTY WITH RESPECT TO, AND DISCLAIMS ALL LIABILITY FOR, ANY SUCH CONTENT.

YOU SPECIFICALLY ACKNOWLEDGE THAT WE SHALL NOT BE RESPONSIBLE FOR THE USER SUBMISSIONS OR CONDUCT (INCLUDING DEFAMATORY, OFFENSIVE, ILLEGAL, OR NEGLIGENT CONDUCT) OF ANY USER AND THAT THE RISK OF HARM OR DAMAGE FROM THE FOREGOING RESTS ENTIRELY WITH YOU.

YOUR RELIANCE ON, OR USE OF, ANY USER SUBMISSION, OR INTERACTION WITH ANY SITE USER, IS AT YOUR SOLE RISK. IF YOU HAVE A DISPUTE WITH ANY SITE USER IN CONNECTION WITH THE SITE OR ANY USER SUBMISSION, YOU AGREE THAT WE SHALL NOT BE LIABLE FOR ANY CLAIMS OR DAMAGES ARISING OUT OF OR CONNECTED WITH SUCH A DISPUTE. WE RESERVE THE RIGHT, BUT HAVE NO OBLIGATION, TO MONITOR ANY SUCH DISPUTE.

WE DO NOT AND WILL NOT ACCEPT LIABILITY IN CASES WHERE CUSTOMERS PROVIDE US WITH PRESCRIPTIONS NOT SUITED TO THEIR PERSONAL CONDITION OR PRESCRIPTIONS WHICH ARE NO LONGER VALID IN ANY APPLICABLE JURISDICTION. WE ALSO RESERVE THE RIGHT TO NOT ACCEPT PRESCRIPTIONS THAT HAVE BEEN ISSUED MORE THAN TWO YEARS PRIOR TO THEIR SUBMISSION TO THE SITE. WE HIGHLY DISCOURAGE CUSTOMERS FROM USING EYEGLASSES THAT ARE NOT SUITED TO THEIR PRESCRIPTION AND ENCOURAGE YOU TO VISIT YOUR EYE DOCTOR AND OPTOMETRIST PERIODICALLY.

EXCEPT AS EXPRESSLY STATED HEREIN AND IN OUR PRIVACY POLICY, WE DO NOT MAKE ANY REPRESENTATIONS, WARRANTIES OR CONDITIONS OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE SECURITY OF ANY INFORMATION YOU MAY PROVIDE OR ACTIVITIES YOU ENGAGE IN DURING THE COURSE OF YOUR USE OF OUR SITE.

THE SITE MAY INCLUDE A CHAT BOT FUNCTIONALITY INTENDED TO PROVIDE GENERAL FAQ DATA IN A CHAT-LIKE COMMUNICATIVE MANNER. IT IS AGREED AND ACKNOWLEDGED THAT ANY COMMUNICATION OR INFORMATION PROVIDED THROUGH SUCH FUNCTIONALITY IS PROVIDED AS GENERAL ASSISTANCE ONLY AND THAT THESE TERMS OF USE SHALL PRECEDE AND GOVERN ANY CONFLICTING INFORMATION PROVIDED THROUGH SUCH CHAT-BOT FUNCTIONALITY.

TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW:

(A) HALOOL WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY OR PUNITIVE DAMAGES OF ANY KIND, UNDER ANY CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHER THEORY, INCLUDING DAMAGES FOR LOSS OF PROFITS, USE OR DATA, LOSS OF OTHER INTANGIBLES, LOSS OF SECURITY OF INFORMATION (INCLUDING UNAUTHORIZED INTERCEPTION BY THIRD PARTIES OF ANY INFORMATION), EVEN IF ADVISED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES;

(B) WITHOUT LIMITING THE FOREGOING, HALOOL WILL NOT BE LIABLE FOR DAMAGES OF ANY KIND RESULTING FROM YOUR USE OF OR INABILITY TO USE THE SITE OR FROM ANY PRODUCTS OR THIRD PARTY MATERIALS, INCLUDING FROM ANY VIRUS THAT MAY BE TRANSMITTED IN CONNECTION THEREWITH;

(C) YOUR SOLE AND EXCLUSIVE REMEDY FOR DISSATISFACTION WITH THE SITE OR ANY PRODUCTS OR THIRD PARTY MATERIALS IS TO STOP USING THE SITE; AND

(D) THE MAXIMUM AGGREGATE LIABILITY OF HALOOL FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, SHALL BE THE GREATER OF (I) THE TOTAL AMOUNT, IF ANY, PAID BY YOU TO HALOOL TO USE THE SITE, AND (II) TEN U.S. DOLLARS ($10).

ALL LIMITATIONS OF LIABILITY OF ANY KIND (INCLUDING IN THIS SECTION AND ELSEWHERE IN THIS DOCUMENT) ARE MADE FOR THE BENEFIT OF BOTH HALOOL AND THE AFFILIATED ENTITIES, AND THEIR RESPECTIVE SUCCESSORS AND ASSIGNS.

Indemnity

WTo the fullest extent permitted under applicable law, you agree to defend, indemnify and hold harmless Halool and the Affiliated Entities, and their respective successors and assigns, from and against all claims, liabilities, damages, judgments, awards, losses, costs, expenses and fees (including attorneys' fees) arising out of or relating to (a) your use of, or activities in connection with, the Site; and (b) any violation or alleged violation of this Terms of Use by you or your authorized users, or (c) in connection with your use of, or inability to use, our Site or your purchases or placement or transmission of any message or information on our Site by you or your authorized users or your violation of law or the rights of a third party.

16.Termination

You agree that Halool may terminate your access to the Site without prior notice and for any reason, and you acknowledge and agree that we may immediately deactivate or delete your account and all related information and files in your account and bar any further access to such files or our Site. Further, you agree that we shall not be liable to you or any third party for any termination of your access to our Site and/or deactivation or deletion of your account. These Terms remain in effect even after your access or account is terminated. You also agree that any violation by you of these Terms will constitute an unlawful and unfair business practice, and will cause irreparable harm to Halool, for which monetary damages would be inadequate, and you consent to us obtaining any injunctive or equitable relief that Halool deems necessary or appropriate in such circumstances. These remedies are in addition to any other remedies we may have at law or in equity.

17.Governing Law

These terms are governed by the laws of the United States (including federal arbitration law) and the State of California, U.S.A., without regard to its principles of conflicts of law, and regardless of your location.

EXCEPT FOR DISPUTES THAT QUALIFY FOR SMALL CLAIMS COURT, ALL DISPUTES ARISING OUT OF OR RELATED TO THESE TERMS OR ANY ASPECT OF THE RELATIONSHIP BETWEEN YOU AND HALOOL, WHETHER BASED IN CONTRACT, TORT, STATUTE, FRAUD, MISREPRESENTATION OR ANY OTHER LEGAL THEORY, WILL BE RESOLVED THROUGH FINAL AND BINDING ARBITRATION BEFORE A NEUTRAL ARBITRATOR INSTEAD OF IN A COURT BY A JUDGE OR JURY AND YOU AGREE THAT HALOOL AND YOU ARE EACH WAIVING THE RIGHT TO TRIAL BY A JURY. SUCH DISPUTES INCLUDE, WITHOUT LIMITATION, DISPUTES ARISING OUT OF OR RELATING TO INTERPRETATION OR APPLICATION OF THIS ARBITRATION PROVISION, INCLUDING THE ENFORCEABILITY, REVOCABILITY OR VALIDITY OF THE ARBITRATION PROVISION OR ANY PORTION OF THE ARBITRATION PROVISION. ALL SUCH MATTERS SHALL BE DECIDED BY AN ARBITRATOR AND NOT BY A COURT OR JUDGE.YOU AGREE THAT ANY ARBITRATION UNDER THIS AGREEMENT WILL TAKE PLACE ON AN INDIVIDUAL BASIS; CLASS ARBITRATIONS AND CLASS ACTIONS ARE NOT PERMITTED AND YOU ARE AGREEING TO GIVE UP THE ABILITY TO PARTICIPATE IN A CLASS ACTION.

The arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, as amended by this Terms of Use. The Consumer Arbitration Rules are available online at AAA's official website. The arbitrator will conduct hearings, if any, by teleconference or videoconference, rather than by personal appearances, unless the arbitrator determines upon request by you or by us that an in-person hearing is appropriate. Any in-person appearances will be held at a location which is reasonably convenient to both parties with due consideration of their ability to travel and other pertinent circumstances. If the parties are unable to agree on a location, such determination should be made by the AAA or by the arbitrator. The arbitrator’s decision will follow this Term of Use and will be final and binding. The arbitrator will have authority to award temporary, interim or permanent injunctive relief or relief providing for specific performance of this Term of Use, but only to the extent necessary to provide relief warranted by the individual claim before the arbitrator. The award rendered by the arbitrator may be confirmed and enforced in any court having jurisdiction thereof. Notwithstanding any of the foregoing, nothing in this Agreement will preclude you from bringing issues to the attention of federal, state or local agencies and, if the law allows, they can seek relief against us for you.

18.Miscellaneous

We will not be liable for a failure in the performance of obligations under these Terms by reason of strikes, riots, fire, explosions, acts of God, epidemics or pandemics, war, governmental action or direction, telecommunications or internet outages or any other cause which is beyond our reasonable control.

The Site may be accessed throughout the United States of America and overseas. We make no representations that the content or the Site complies with the laws of any country or region outside the U.S.. If you access the Site from outside the U.S., you do so at your own risk and are responsible for complying with the laws in the place where you access the Site.

This Terms of Use does not create any partnership, joint venture, employer-employee, agency or franchisor-franchisee relationship between you and Halool. If any term herein is found to be unenforceable for any reason, that term will be considered separable from this Terms of Use and will not affect the enforceability of any other term.

You may not assign, transfer or sublicense any of your rights or obligations under this Agreement. We may assign, transfer or sublicense any or all of our rights or obligations under this Terms of Use without restriction. Neither party's waiver of any breach under this Terms of Use will be considered a waiver of any earlier or later breach.

Any headings in this Terms of Use are for convenience only. The term "including" and its variations will be interpreted as if followed by the phrase "without limitation". This Terms of Use, including any incorporated terms, is the entire agreement between you and Halool relating to its subject matter, and supersedes any earlier or contemporaneous agreements or understandings between you and Halool relating to that subject matter. Notices to you may be made by posting to the Site or by e-mail, or by regular mail. Halool will not be responsible for any failure to fulfill any obligation due to any cause beyond its control.

19.Feedback

It is our desire and pleasure to hear from our customers and welcome your comments regarding our Services, Products, including our Site. We request that you be specific in your comments on our Services and Products. If you send us comments, suggestions, ideas, materials, notes, drawings, concepts, or other information (collectively as "Feedback"), the Feedback shall be deemed, and shall remain, our property. None of the Feedback shall be subject to any obligation of confidence on our part, and we shall not be liable for any use or disclosure of any Feedback. Without limiting the foregoing, you agree that we shall exclusively own and hereby assign to us without compensation or further obligation all now known or hereafter existing rights to the Feedback of every kind and nature throughout the universe and shall be entitled to unrestricted use of the Feedback for any purpose whatsoever, commercial or otherwise, without compensation to the provider of the Feedback, including the right to publish on our Site or elsewhere and to use the Feedback, including any suggestions, ideas, etc. contained herein.

Halool reserves the right, in its sole discretion, to terminate your access to all or part of our Site, with or without cause, and with or without notice. We reserves the right to modify these Terms at any time, effective upon posting. Any use of our Site after such changes will be deemed an acceptance of those changes. You agree to review the Terms each time you access our Site by referring to the "Effective Date" or "Last Updated" at the top of the Terms of Use, so that you may be aware of any changes to these Terms. These Terms constitute the entire agreement between Halool and you pertaining to the subject matter hereof. In its sole discretion, we may from time-to-time revise these Terms by updating this posting. You should, therefore, periodically visit this page to review the current Terms so you are aware of any such revisions to which you are bound. Certain provisions of these Terms may be superseded by expressly designated legal notices or terms located on particular pages within our Site. If you have any questions regarding our Terms of Use, please contact us via email at support@halool.com or .

It is our desire and pleasure to hear from our customers and welcome your comments regarding our Services, Products, including our Site. We request that you be specific in your comments on our Services and Products. If you send us comments, suggestions, ideas, materials, notes, drawings, concepts, or other information (collectively as "Feedback"), the Feedback shall be deemed, and shall remain, our property. None of the Feedback shall be subject to any obligation of confidence on our part, and we shall not be liable for any use or disclosure of any Feedback. Without limiting the foregoing, you agree that we shall exclusively own and hereby assign to us without compensation or further obligation all now known or hereafter existing rights to the Feedback of every kind and nature throughout the universe and shall be entitled to unrestricted use of the Feedback for any purpose whatsoever, commercial or otherwise, without compensation to the provider of the Feedback, including the right to publish on our Site or elsewhere and to use the Feedback, including any suggestions, ideas, etc. contained herein.

Purchase Policy

1.Prescription

You hereby represent and warrant that the prescription you submit as part of your order is valid on the date of placing your order. If your prescription does not include an expiration date, we will fill your order in accordance with applicable legal requirements or within two years of the date of the prescription, subject to applicable laws and regulations. If your prescription or order information is incomplete, we may need to take additional measures to track down current information, which could mean you have to wait longer for your lenses, glasses, and accessories ("Products"). If you have not uploaded your prescription at the time of placing your order, we recommend that you promptly contact your ophthalmologist to obtain the prescription and then upload it to your order as soon as possible. To assist you in this process, we may send you occasional order reminders or offer a prescription upload feature to make it easier for you to timely upload your prescription and complete your order. By placing an order through our Site, you represent that the information used for purchasing the Products is correct, true, and accurately matches the prescription you receive from your eye care provider. You further represent and warrant that you will renew your prescription in accordance with your eye care provider's instructions. Your hereby acknowledge that your order will not be guaranteed unless your prescription meets the terms set out in this Purchase Policy. You hereby agree that we and our representatives may contact your eye care provider with any questions, comments, concerns, or verification needed with respect to your prescription.

When you order eyeglasses, we will also need your pupillary distance (PD), to fill in your order. When you are fitted for eyeglasses by an eye care provider, you should be provided with a copy of your prescription specifying your PD. In the event that the PD is not included in your order, we will use an average PD, and you agree that you forfeit all rights for any claim against us in such case. In any event, you shall be entitled to return or exchange the item in accordance with our Return & Refund.

In case of the prescription change requires an upgrade in the lenses package, you may be required to pay the difference.

2.Pricing and Discounts

We may in our sole discretion change product prices prospectively without notice. While we do our best to describe the products as accurately as possible, if the pricing or specification error occurs, we have the right to refuse or cancel your order at any time prior to order confirmation. Please note that we do not provide price protection or refunds in the event of a price drop or promotional offering.

We make our efforts to keep our Products as affordable as possible and often distribute coupons through various channels for this purpose. Any contests, sweepstakes or other promotions (collectively, "Promotions") made available through the Site may be governed by rules that are separate from Terms of Use. Unless otherwise stated in such Promotions' rules, we reserve the right to terminate and changes the terms of any such Promotions at any given time without prior written notice. If the rules for a Promotion conflict with Terms of Use.

3.Order Production and Processing

Lack of information in orders may lead to delays in processing such orders. There may be cases in which we will be required to contact you in order to obtain additional information, and such inquires may also delay the processing of the order. In any event, we shall make reasonable efforts to notify you with respect to any delays. The processing time of orders that contain additions to the eyeglasses may take longer time. Processing time of orders which contain progressive lenses may take longer than that of standard lenses.

4.Shipment and Delivery

Orders will be delivered to the address that appears on your order within reasonable time from the completion of the production and quality checks. For information about shipping and delivery time, please see Shipping & Tracking.

5.Return and Refund

For information about canceling your order, or processing a refund or exchange for any Products your purchased, please see Return & Refund. For information about our right to cancel online orders, please see Section 3 (Order Modification and Cancellation) of Return & Refund.

6.Indemnification

You agree, to the extent permitted by law, to indemnify, defend, and hold harmless Halool, our affiliates, directors, officers, stockholders, employees, licensors, and agents from and against any and all complaints, charges, claims, damages, losses, costs, liabilities, and expenses (including attorney's fees) due to, arising out of, or relating in any way to (a) your violation or alleged violation of any laws in connection with your use of the Products; (b) any fraud or misrepresentation by you; or (c) any violation or alleged violation of this Policy by you, including any actual or alleged breach of your representations, warranties, or obligations.

7.Governing Law and Disputes

This Agreement is governed by the Governing Law provision in Terms of Use. ARBITRATION NOTIFICATION: EXCEPT FOR CERTAIN TYPES OF DISPUTES MENTIONED IN THE ARBITRATION PROVISION OF OUR TERMS OF USE, YOU AND HALOOL AGREE THAT CLAIMS AND DISPUTES, INCLUDING STATUTORY CLAIMS AND DISPUTES, ARISING BETWEEN US WILL BE RESOLVED BY MANDATORY BINDING ARBITRATION, AND YOU AGREE TO WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS-ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

8.Force Majeure

We will not be responsible for any delay or failure to comply with our obligations under this Policy or for any order failure if the delay or failure arises from any force majeure event or any cause which is beyond our reasonable control.

9.Revisions

From time to time, we may revise this Policy. You can determine when this Policy was last revised by referring to the "Effective Date" or "Last Updated" at the top of the Terms of Use. Any terms of this Policy that expressly or by its nature is intended to remain in effect on or after termination of this Policy or the expiration of licenses granted in this Policy, will survive and will continue to bind you and us after that termination or expiration.

10.Contact Us

Email: support@halool.com

Privacy Policy

Last Updated: June 19, 2025

Effective Date: July 19, 2024

This privacy policy applies to the handling of personal information by HONG KONG HALOOL VISION CO., LIMITED ("we","us", or "our"). We understand the importance of protecting an individual's personal information. This Privacy Policy sets out how we aim to protect your personal information, your rights in relation to your personal information held by us and how we collect, hold, use, disclose, and otherwise manage, your personal information when we provide you with our products and services, and when you access our websites, applications (if any) and social media accounts.

We will regularly review our policies and procedures regarding personal information and may therefore update and amend Privacy Policy from time to time. Any updated Privacy Policy will be made available on the our website, or can otherwise be obtained by contacting us and requesting a copy.

Categories of Personal Information Collected

Personal information is information or an opinion about an identified, or reasonably identifiable, individual. Halool operates an online shopping platform selling genuine contact lenses, sunglasses, frames and providing related consultation services. In conducting this business, or as a result of our other interactions or dealings with you, we may collect your personal information.

The kinds of personal information that we collect will vary depending on our particular interaction or dealing with you. However, generally speaking, the kinds of personal information we collect may include:

• (a) your contact information such as your name, address, telephone number, email address and date of birth. We gather personal identifiers to establish communication and manage your account.
• (balance) details regarding the transactions you undertake in respect of our business, including customized items and their specifications, are recorded to facilitate order processing and to keep you informed through receipts and updates.
• (c) your payment details, including the method of payment and your billing address, we collect these finacial information to process payments.
• (d) your account data such as username, password, profile picture, preferences, to customize your experience and ensure account security.
• (e) the customer service data such as your account identifier, log data, email address (if you choose to disclose your email), details of request.
• (f) the social media data such as your social account ID, name, email address, photo, contacts, and any other information that may be or that you make accessible to us when you connect your social media account to your account.
• (g) demographic details like age, gender, to better understand our user base and to personalize our services.
• (h) the usage information such as interactions with the Services (including photos or media uploaded).
• (i) records of our phone interactions with you are kept to improve our support services and document our assistance.
• (j) your location data such as determined through GPS (with your permission), WiFi network, wireless network triangulation.
• (k) your IP address.
• (l) your device identifiers such as Apple's Identifier for Advertisers (IDFA) and Google Advertising ID (ADID).
• (m) your device information such as device type, OS (Operating System) name and version, screen resolution, platform type, device manufacturer and model, language settings, browser type and version, software name and version.

We may also hold other kinds of personal information as permitted or required by law or other kinds of personal information that we notify you of at or about the time of collection.

Generally, we do not collect sensitive information about individuals. Information about your health, racial or ethnic origin, political persuasions, criminal record and religious or philosophical beliefs are all examples of sensitive information. If we do need to collect sensitive information about you, we will only do so with your consent or where we are required to do so by law.

How We Collect Personal Information

Generally, we collect your personal information directly from you. For example, we may collect your personal information:

(a) when you register or apply for an account with us, request information or services from us, or otherwise provide us with your details;

(b) where you use our websites, applications, products or other online services or otherwise interact with us; or

(c) if you post information to our website, application or any of social media sites or otherwise interact with us.

There may be occasions when we collect your personal information from someone other than you, for example:

(a) from our other service providers that help us provide our services;

(b) from related entities of Halool, including but not limited to holding companies or affiliated companies;

(c) from third parties you authorize to disclose your information to us;

(d) from a publicly maintained record or other publicly available sources of information including social media and similar websites;

(e) from third parties if you connect to our services or register an account with us using an external third-party application, such as Facebook or Google.

Generally, we will only collect your personal information from sources other than you if it is unreasonable or impracticable to collect that personal information from you.

Purposes for Which Personal Information is Used

Generally speaking, we collect, hold, use or disclose personal information so that we can maintain, improve and provide you with our products and services. Examples of the purposes for which we collect, hold, use and disclose your personal information include to:

(a) contact you regarding your account, including marketing;

(b) facilitate advertisement attribution as part of our marketing campaigns;

(c) determine your approximate location;

(d) monitor the integrity of our services and products to ensure such provision is secure and lawful;

(e) ensure the integrity and consistent operation of our services;

(f) protect our services against cyberattacks, criminal activity, identity theft, or investigation of suspicious activity;

(g) comply with our legal obligations, including as part of conducting routine audits of our services;

(h) enforce obligations owed to us;

(i) determine the effectiveness of features and campaigns;

(j) conduct our business and facilitate the supply of our services to you;

(k) contact you to obtain your feedback regarding our products or services or to conduct other market research;

(l) conduct investigations in cases of fraud, credit or data security risks;

(m) analyse information we collect so that we can administer, support, improve and develop our business and the services we offer (including by monitoring or recording our interactions with you for training purposes);

(n) respond to your support request;

(o) connect your account with your social media handle, and facilitate sharing on your social media account;

(p) facilitate your use of the forum to communicate with the community;

(q) establish, exercise or defend a legal right or to participate in any legal or administrative proceedings; and

(r) comply with the obligations of Halool under any applicable laws, regulations, rules, directives, orders, instructions, guidance and requests from any local or foreign authorities, including regulatory, governmental, tax and law enforcement authorities.

(s) when you place an order, we may collect the mobile phone number you provide to send you reminder text messages. These text messages include payment confirmation notifications, order prescription reminder notifications, order progress updates, and order shipment notifications, aiming to keep you informed of the status of your orders and enhance your overall shopping experience. To respect your choices, we ensure that each text message contains clear instructions on how to opt-out. You can reply with a specific keyword, such as "STOP" or "UNSUBSCRIBE", to stop receiving these reminder messages at any time. Once we receive your opt-out request, we will promptly process it, and you will no longer receive further reminder texts from us.

In addition to the purposes listed above, we may use your personal information for purposes related to the above purposes, other purposes which we notify you of when we collect the information and for purposes otherwise permitted or required by law.

Where personal information is used or disclosed, we take steps reasonable in the circumstances to ensure it is relevant to the purpose for which it is to be used or disclosed. You are under no obligation to provide your personal information to us. However, without certain information from you, we may not be able to provide services or products to you or may be limited in how we can interact with you.

Use of Personal Information for Marketing Purposes

In addition to the purposes outlined above, we may use and disclose your personal information in order to inform you of promotions, competitions, giveaways, events, goods or services that may be of interest to you. This may include we disclosing the information to our related companies or other entities with which we have a commercial relationship or arrangement for the purpose of the other entity contacting you for such marketing purposes. We may also use your personal data to invite you to participate in marketing research, surveys and other similar activities.

You can choose to receive marketing and other promotional materials through various modes including but not limited to email, direct mailers, short message service, telephone calls and other mobile messaging services. In respect of sending telemarketing messages to your telephone number via short message service, telephone calls (voice or video), facsimile and other mobile messaging services, we will do so only if you have provided your clear and unambiguous consent in writing or other recorded form for us to do so. If you do not wish to receive such communications, you can opt-out by contacting us via Customer Service Team or through the opt-out mechanism contained in a marketing communication to you.

Disclosure of Personal Information

We disclose your personal information for the purpose for which we collect it. As a result, generally, we may disclose your personal information for a purpose set out above of this Privacy Policy, to the following persons (whether in your region or overseas). This may include disclosing your personal information to:

(a) related companies of Halool including but not limited to holding companies or affiliated companies located in your region or overseas;

(b) service providers and contractors and other third parties and their respective officers, employees, agents or subcontractors who provide goods or services to us (including our technology service providers, our business consultants, risk, credit, compliance and identification verification companies, legal and accounting firms, auditors, insurers and other professional advisers or administration service providers);

(c) other third parties that are integral to the provision of our services;

(d) people or entities considering acquiring an interest in Halool or any business or assets of Halool;

(e) other parties who invest in or acquire an interest in Halool or any business or assets of Halool; relevant regulatory bodies, government, tax authorities, law enforcement agencies or other administrative, self-regulatory or statutory agencies, or stock exchange or clearing house where required by law; and

(f) any other party to whom you authorize us to disclose your personal data to.

We may also disclose your personal information for other purposes if we notify you of the disclosure at or about the time of collecting the information, we have otherwise received your consent or the disclosure is required or authorized by law. If you post information or other content to public sections of our websites or to our social media sites, you acknowledge that the information or content may be viewed by the public and/or users of the relevant website or social media site.

Security of Personal Information

We take steps reasonable in the circumstances to ensure that the personal information it holds is protected from misuse, interference and loss and from unauthorised access, modification or disclosure.

We hold personal information in electronic forms in secure databases on secure premises, accessible only with the appropriate passwords by authorized staff, contractors or agents on a "need to know" basis and is disclosed or shared using secured methods (personal information is encrypted when necessary). Where personal information is held in hard copy, it will be held in controlled, access restricted premises which only authorized personnel or contractors will be permitted to access. The processes and systems we use to secure your personal information include:

(a) the use of identity and access management technologies to control access to systems on which information is processed and stored;

(b) the implementation of strict internal security standards and confidentiality policies when sharing of personal information between related companies of Halool;

(c) requiring all employees to comply with internal information security policies and keep information secure;

(d) requiring all employees to complete training about information security; and

(e) monitoring and regularly reviewing our practise against our own policies and against industry best practice.

We have in place procedures for training our employees about their obligations under this Privacy Policy, disciplining them for failure to follow this Privacy Policy. We also have in place internal procedures to confirm general company compliance with this Privacy Policy. We will destroy or de-identify personal information in circumstances where it is no longer required, unless we are otherwise required or authorized by law to retain the information.

Right to Access and Control Personal Information

We take steps reasonable in the circumstances to ensure any personal information it holds is accurate, up-to-date, complete, relevant and not misleading. In addition, under applicable privacy protection laws, you have a right to control and manage your personal information that is collected and held by us. If at any time you would like to access or correct or delete the personal information that we hold about you, or you would like more information on our approach to privacy, please contact our

For personal data that we have about you, you can:

(a) delete data: you can ask us to erase or delete all or some of your personal data (e.g., if it is no longer necessary to provide services to you);

(b) change or correct data: you can edit some of your personal data through your account. You can also ask us to change, update or fix your data in certain cases, particularly if it is inaccurate;

(c) object to, or limit or restrict, use of data: you can ask us to stop using all or some of your personal data (e.g., if we have no legal right to keep using it) or to limit our use of it (e.g., if your personal data is inaccurate or unlawfully held);

(d) right to access and/or take your data: you can ask us for a copy of your personal data and can ask for a copy of personal data you provided in machine readable form.

(e) right to opt-out SMS: Transactional SMS are essential for order fulfillment. While you can opt-out via reply "STOP", please note this may disrupt service updates. We process opt-outs within 48 hours and will confirm discontinuation. Msg frequency varies by order activity.

To obtain access to your personal information:

(a) you will have to provide proof of identity to ensure that personal information is provided only to the correct individuals and that the privacy of others is protected;

(b) we request that you be reasonably specific about the information you require; and

(c) we may charge you a reasonable administration fee, which reflects and will not exceed the cost to us for providing access in accordance with your request.

We will endeavour to respond to your request to access or correct your personal information within 14 business days from your request. If we refuse your request to access or correct your personal information, we will provide you with written reasons for the refusal and details of complaint mechanisms. If you are dissatisfied with our refusal to grant access to, or correct, your personal information, you may make a complaint to the agency with jurisdiction in your area.

Cookies

When you visit our websites or other online services, we will generally leave a ‘Cookie' in the memory of your web browser. The website or other online service may only function properly if Cookies are enabled. Our websites and online services may use persistent Cookies to authenticate you as a user and display content that is relevant and specific to you.

Cookies are very small files that store information about your visit to and use of a website. Most major commercial Internet sites use them and they make your Internet-surfing more useful and less time-consuming because they store information that is reusable each time you visit our website, such as birthday and other preferences you have chosen to share with us.

Cookies cannot access and read the files on your hard drive. They do allow us to provide information and products that are more meaningful to you without asking you the same questions every time you visit us. You may get Cookies from our advertisers. We cannot pre-screen these Cookies since they come directly to you from other sites. We hope you will want the better service that Cookies allow, but if you prefer, you can set your browser to refuse Cookies. However, by doing that, your access to our website may be compromised or limited. This may also affect the provision of certain services through our website.

Links to Other Websites

When you access our websites or other online services, we may provide as a convenience to you links to other websites, including websites operated by our partners, associates, or independent third parties. These links are provided as a convenience to you. Each website has its own privacy practices, as described in that website's privacy policy. Those practices may be different than the practices described in this privacy policy, and we encourage you to read each website's privacy policy carefully before you use or submit information to that website. Additionally, to the extent that you follow a link to a website operated by an independent third party, please be aware that we exercise no authority or control over that third party, and cannot be and are not responsible for any information that you may submit to that website.

Overseas Disclosure

We may transfer your personal information to countries/territories outside your region where any of our related companies or service providers may be located. This includes, but is not limited to, the People's Republic of China (including Hong Kong Special Administrative Region) and Singapore. To the extent that we may need to transfer your personal information overseas, we will protect the personal information so transferred and ensure that we provide a standard of protection that is comparable to the protection under applicable privacy protection laws. We take reasonable steps to ensure that any such overseas recipients do not hold, use or disclose your personal information in a way that is inconsistent with the obligations imposed under applicable privacy protection laws.

Children's Privacy

We do not request or collect personal information from anyone who is deemed as CHILD under the laws of your region/country with prior verifiable parental consent. If you are deemed as CHILD under the laws of your region/country, please do not attempt to fill out any forms on the Site or send us any personal information. If your CHILD has submitted personal information to the Halool website without consent, please contact our

Privacy Policy for California Residents

The California Consumer Protection Act of 2018 (CCPA) and the California Privacy Rights Act of 2020 (CPRA) provide specific privacy rights to California residents, you have the rights:

(a) to reject our sale of your personal information;

(b) to request that we disclose to you about our collection, use, disclosure and sale of your personal information over the past 12 months;

(c) to request that we delete the certain personal information we have collected from you in certain situations.

Privacy Policy for Nevada Residents

If you are a Nevada resident, then you have the folloing rights:

(a) to review, correct, or update your personal information;

(b) to opt-out of sale or license of your personal information to third parties.

Revisions

We may update this Privacy Policy to make sure it complies with applicable privacy protection laws and conforms to changes in our business or for other operational or regulatory reasons. When we make changes to this policy, we will update the latest one here and its effective date at the top of this page.

Contact Us

For further information or enquiries regarding your personal information, or if you would like to opt-out of receiving any promotional or marketing communications or make a privacy complaint, please contact ourvia emailing support@halool.com

Shipping & Tracking

Shipping Information

Shipping Fee

FREE SHIPPING for orders over $ 59 (default Logistics).

Tracking Information

When the logistic information is updated, we will send your a confirmation email with tracking details. Click here to view your order stataus with your Order ID and email address/Phone Number.

Notice

1.If you have left a wrong shipping name, address, or other contact information, please contact Live Chat to change your shipping information before dispatch.

2.Please kindly note that we are unable to redirect to another shipping address after we have processed and shipped the package. Halool is not responsible for the delivery failure due to incorrect shipping address.

3.Any questions, be free to contact our Customer Service Team, and we will get back to you at the first chance.

Return & Refund

We hope you love what you've ordered! If you are not 100% satisfied, we've made return process incredibly easy to ensure your shopping experience is a pleasant one. For any returns or exchanges, please contact our

365-Day Warranty

Halool offers a 365 days warranty (from the day of receipt), covering any possible defect in materials and workmanship. Any damage caused by accidents, negligence, or improper care is not covered.

30-Day Exchange or Return

Unsatisfactory item(s) can be exchanged or refunded within 30 natural days of receipt. Please note that we cannot process requests for refund or exchange for non-quality issues beyond the 30-day window. Each order is eligible for one-time after-sale service, meaning you can request a return or exchange once for any reason.

If we make a mistake in processing your order—such as shipping the wrong prescription or sending incorrect items—we will provide a pre-paid shipping label for the return and offer you the choice of:

a. A replacement item(s),

b. A full refund, or

c. A coupon worth 110% of your original purchase amount.

If the issue was caused by the customer (e.g., incorrect prescription or shipping address), or if you simply don’t like the item and wish to return it for non-quality reasons, we’re happy to help. However, in these cases, we cannot provide a pre-paid shipping label and return shipping costs must be borne by the customer.

You may then choose from the following options:

30% of the lens price before discounts, and

Original shipping fee (if any).

b. An exchange for items of the same value (you’ll need to pay any price difference if the new item costs more).

c. A coupon worth 110% of the returned item(s)’ value, which can be used for a future purchase.

If you use a coupon received from a previous return to purchase new item(s), we will send out the new item(s) accordingly. If you are still unsatisfied, you may return them under this same 30-day policy.

Order Modification and Cancellation

If you want to modify or cancel your order, please contact our

Additionally, for any modification or cancellation requests, if the item/s are already in the processing stage, please refer to the chart below to check for additional processing fees.

Important Notice

About Returns

1.Please do not send returns to the sender's address on the package. This is not the return address and will affect the processing of your return. Please send back the returned item/s to the designated address provided by our

2.Ensure that your return package does not accidentally include item/s that are not from Halool. We are not responsible for returning these items to you.

3.After initiating the return, please contact us to provide your tracking number of the returned package for tracking the logistic info, so that we can check the process of your return.

About Refunds

1.After a refund is issued, you can choose to receive a refund to the original payment method or Receive a merchandise coupon worth 110% of the original order amount, which can be used to purchase new items

2.The refund will be issued to the original payment method. Regrettably, due to shipping delays, your refund may take an additional 3-7 business days to process. We appreciate your patience and understanding. As part of PCI compliance, refunds will not be issued to any card other than the credit card used in the order.

About Halool Gift Cards

If you return items and choose to receive store credit instead of having the funds returned to the original credit card or PayPal account used for the purchase, the credit will be immediately transferred to your gift card once we have processed it. Please note that with store credit, you will not be able to redeem it for cash or have the funds returned to the original payment account.